Privacy Policy

1. Information We Collect

We may collect information that identifies, relates to, or can reasonably be associated with you, including:

• Name
• Email address
• Telephone number
• Mailing address
• Date of birth
• Payment information (processed securely through third-party payment processors)
• Appointment history
• Treatment preferences
• Photos submitted for consultations or treatment documentation
• Medical history and health information you voluntarily provide in connection with treatments
• IP address
• Browser type
• Device information
• Cookies and website usage information

2. How We Collect Information

We collect information:

• When you schedule an appointment
• When you complete consultation or intake forms
• When you purchase products or services
• When you contact us by phone, email, SMS, or through our website
• Through cookies and similar tracking technologies
• Through analytics providers such as Google Analytics
• Through advertising technologies such as Meta Pixel or similar marketing tools

3. How We Use Your Information

We may use your information to:

• Schedule and manage appointments
• Provide requested products and services
• Process payments
• Respond to questions and customer service requests
• Send appointment confirmations and reminders
• Send promotional emails and text messages where permitted by law
• Improve our website and services
• Analyze website traffic and customer preferences
• Detect fraud and protect our business
• Comply with legal and regulatory obligations

4. Medical Information

Certain services offered by BodyFactory may require the collection of medical or health-related information. This information is collected solely for the purpose of providing safe and appropriate treatment and may be shared only with licensed healthcare professionals involved in your care or with service providers assisting in delivering our services.

Where applicable, protected health information is handled in accordance with applicable federal and New York privacy laws.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Analyze website traffic
• Measure advertising performance
• Enhance your user experience

You may disable cookies through your browser settings; however, certain portions of the website may not function properly.

6. Google Analytics and Advertising

We may use Google Analytics and similar analytics tools to better understand how visitors use our website. We may also use Meta Pixel and other advertising technologies to deliver relevant advertisements and measure marketing effectiveness.

You may opt out of certain targeted advertising by adjusting your browser settings or visiting applicable industry opt-out websites.

7. Text Messages and Email Communications

By providing your phone number or email address, you consent to receive communications from BodyFactory, including:

• Appointment confirmations
• Appointment reminders
• Customer service communications
• Promotional offers
• News and updates

Message and data rates may apply. You may opt out of promotional emails by clicking the unsubscribe link, or opt out of marketing text messages by replying STOP. Transactional communications related to appointments or services may continue as necessary.

8. Sharing Your Information

We may share your information with:

• Payment processors
• Scheduling software providers
• Marketing platforms
• Email and SMS communication providers
• Website hosting providers
• Analytics providers
• Professional advisors
• Government agencies when required by law
• Successor organizations in connection with a merger, acquisition, or sale of our business

9. Data Retention

We retain your personal information only for as long as necessary to:

• Provide services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Medical records may be retained for longer periods as required by applicable law.

10. Data Security

We maintain administrative, technical, and physical safeguards designed to protect your information. While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

11. Your Privacy Choices

You may request to:

• Access your personal information
• Correct inaccurate information
• Update your information
• Request deletion of information where permitted by law
• Opt out of marketing communications

Certain information may be retained where required by law or necessary for legitimate business purposes.

12. Children's Privacy

Our website and services are intended only for individuals who are at least eighteen (18) years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will promptly delete it.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective when posted on this page. The "Last Updated" date above indicates the most recent revision.

Your continued use of our website after changes are posted constitutes your acceptance of the revised Privacy Policy.